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Returns

Cancellations and Returns

1. An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. All cancellations must be confirmed in writing by e-mail.

2. If the Buyer wishes to cancel their purchase for any reason they must do so, in writing by e-mail or letter.

3. Orders cancelled within 7 working days of delivery, must be returned to us in the same condition they were at the time of delivery and in their original packaging at the Buyers expense, alternatively Eden Forest can arrange collection at the cost levied by the carrier.

4. Any monies which have been paid will be refunded within 30 days less the true cost of delivery and any collection fee provided that the Seller receives the goods in the same condition they were at the time of delivery and in their original packaging.

5. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. Please note this does not apply to items of upholstery where there is a 50% cancellation/returns fee unless the order is cancelled within 7 days of placement.

6. For items that are specially commissioned or ordered in non standard sizes and/or colours we do not accept cancellation or return.

Self Assembley Products

1. If Self assembly products are to be returned they must be unused and in their original packaging and cannot be returned once assembled or part assembly has taken place.